Return and refund policy will refund the amount paid according to the value stated on the sales invoice, using the same method used to purchase it.

The consumer may not lose his right to purchase, replace or return when the conditions set forth in this document are met, even if the goods were purchased during the period of discounts (discounts) authorized by the Ministry of Commerce and Industry, in such case upon refund the value of the goods contained in Sale invoices in the same manner used for purchase.

The consumer cannot return or exchange goods in the following events:

If the consumer is aware of the defect of the defect already present in the goods at the time of purchase, and accepts them as they are, or it is the last piece offered in the store and this fact is mentioned in the invoice.

If the specifications or packaging of the goods or goods prevent their exchange or return, whether the goods are damaged or impossibility to return them to the state of purchase, in a way that prevents them from being resold when the goods are damaged or cannot be returned to their original condition.

In the event of consumer misuse, damage or wrong installation.

If the condition of the goods or equipment cannot be viewed again, or if there are missing accessories or components with or without cartons, with torn package, provided that they are in the same condition as when they were purchased by the consumer.

In the case of all personal care products such as (underwear, blankets, sheets, towels, mattresses … etc.) due to the nature of use and health reasons.

Terms and Conditions

paying off:

All prices listed on this site are in the customer’s local currency and appear automatically, and all fees will be processed in the mentioned required currency.

Prices are subject to change at any time but will not affect orders placed prior to the date of change.

Product information

Prices, specifications and product availability are subject to change, withdrawal or discontinuation at the Company’s discretion without the need to assign any reason to the Customer.

Although all attempts are made to be as accurate as possible, does not warrant that product descriptions or other content on this site are accurate, complete, reliable, or error-free.

replace products

Since the product is special and is manufactured at a special request from the customer and carries special designs for the customer, the exchange process is not available.

Your account security

You hereby agree and understand that you are responsible for maintaining the confidentiality of your password associated with access to the services of this Website. Accordingly, you agree that you are solely responsible to for all activities that occur under your password.


The trademarks, names, logos and service marks (collectively, the “Trademarks”) displayed on this Website are the registered and unregistered trademarks of the Website Owner. Nothing contained on this Website should be construed as granting any license or right to use any Trademark without the prior written permission of the Website Owner.

external links

External links may be provided for your convenience, but they are beyond the control of the website owner and no content is provided in relation to their content. Use of or reliance on any external links and content provided is at your own risk.

Disclaimer of liability

The owner of shall not be liable for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any kind that you or any third party (including your company) may suffer as a result of or that may be directly or indirectly attributable to your access to and use of the Site, any information contained on the Site, your, your company’s or your company’s personal information or materials and information transmitted through our system. In particular, neither the owner of nor any third party or provider of data or content shall be liable in any way to you or any other person, company or corporation whatsoever for any loss, liability or damage (whether direct or consequential) or personal or account injury of any kind whatsoever resulting from any delays, inaccuracies, or errors in or omissions in or transmission of any share price information, or from any actions taken in reliance on or in connection therewith, or due to non-performance, interruption, or termination.

Modification of terms and conditions reserves the right to change these Terms and Conditions in any way from time to time without being responsible for assigning any reason or informing the customer.

Distance sales agreement

the parties
This agreement has been signed between the following parties under the terms and conditions mentioned below.

‘buyer’; (hereinafter referred to as the “buyer” in the contract)

‘merchant’ ; (hereinafter referred to as the “Seller” in the contract

By accepting this contract, the Buyer agrees in advance that if the subject of the contract confirms the order, he will be obliged to pay the price subject to the order, and in the event that additional charges such as shipping charges and taxes have been communicated to him.


When performing and interpreting this contract, the written conditions below will refer to the corresponding written interpretations.

Minister: Minister of Customs and Trade.

Ministry: Ministry of Customs and Trade,

Law: Consumer Protection Law No. 6502,

Regulations: Distance Contracts Regulations (Official Gazette: 27.11.2014 / 29188)

Service: the subject of all types of consumer transactions other than the provision of goods to be manufactured or committed for a fee or benefit,

Seller: the company that offers goods to the consumer within the scope of its commercial or professional activities or acts on behalf of or on behalf of the goods,

Buyer: the real or legal person who acquires, uses or uses a good or service for commercial or non-professional purposes,

Website: the seller’s website,

Order party: a real or legal person who requests a good or service through the seller’s website,

parties: seller and buyer,

Contract: This contract concluded between the seller and the buyer,

Goods: means the movable goods subject to shopping, software, sound, image and similar intangible goods intended for use in the electronic environment.

the topic

This agreement regulates the rights and obligations of the parties in accordance with the provisions of Law No. 6502 on Consumer Protection and the Regulation on Distance Contracts in relation to the sale and delivery of the product whose qualifications and selling price are specified below, which the Buyer requested electronically through the seller’s website.

The prices listed and announced on the Website are the selling price. Advertised prices and promises are valid until updated and changed. Periodically announced prices are valid until the end of the specified period.

Seller information

Email phone

Buyer’s information

Person to be delivered Delivery address Telephone Fax E-mail / Username

Request a person’s information

Name / Surname / Surname

Email Fax Phone / Username

Product information/products subject of the contract


The basic features (type, quantity, brand/model, color and number) of the commodity/product/products/service are published on the seller’s website. If the campaign is organized by the seller, you can examine the basic features of the relevant product during the campaign. Valid until the date of the campaign.
7.2 The prices listed and announced on the Website are the selling price. Advertised prices and promises are valid until updated and changed. Periodically announced prices are valid until the end of the specified period.

7.3. The selling price of the goods or services subject to the contract, including all taxes, is shown below.

Product Description

Piece Unit price Subtotal (VAT included) Amount of goods Total: Payment method and plan Delivery address Delivery person Billing address Order date Delivery or arrival date Form of delivery

7.4. Shipping fee, which is the cost of shipping the product, will be paid by the buyer.

Invoice information

Name / Surname / Surname

Email Phone / Username Invoice Delivery: During the delivery of the invoice order, along with the order to the invoice address will be delivered.

General Provisions
9.1 The Buyer accepts, declares and undertakes that he has read the preliminary information about the basic characteristics of the product subject to the Contract, the selling price, the method of payment and delivery on the Seller’s website and provides the necessary confirmation electronically. Buyer confirms preliminary information electronically, prior to creating a distance sales contract, address to be given by Seller to Buyer, essential features of products ordered, price of products including tax, payment and delivery information correctly and accepts, declares and undertakes in full.

9.2. Each product subject to the contract shall be delivered to the person and/or organization at the address specified by the purchaser or purchaser within the period specified in the preliminary information section of the website, depending on the distance of the purchaser’s place of residence, provided that it does not exceed the legal period of 30 days. If the product cannot be delivered to the buyer within this period, the buyer reserves the right to terminate the contract.

9.3 The seller must deliver the product subject to the contract in full, according to the specifications specified in the order, and with the information and documents required in the work, if any, warranty documents, user manuals, and perform the work within the principles of integrity and honesty in accordance with the requirements of the legal legislation without any defects to protect the quality Serve and improve it, show the necessary attention and care while performing the work, and act with wisdom and insight.

9.4 The Seller may provide a different product of equal quality and price by informing the Buyer and obtaining his express consent before the contractual performance obligation expires.

9.5 If the seller fails to fulfill the contractual obligations in the event of the impossibility of fulfilling the product or service subject to the order, the seller accepts, authorizes and undertakes to notify the consumer in writing within 3 days from the date of the order and to return the total amount to the buyer within 14 days.

9.6 Buyer accepts, declares and undertakes that it will electronically confirm this Agreement for delivery of the Contractual Product, and if for any reason the price of the Contractual Product is not paid and/or is canceled in the bank records, the Seller’s obligation to deliver the Contractual Product will terminate.

9.7 Buyer, if the Product subject to the Contract has not been paid to the Seller by the relevant bank or financial institution as a result of unauthorized use of a private credit card

9.8. The seller accepts, declares and undertakes that he will inform the buyer if he is unable to deliver the product subject to the contract within the period due to force majeure such as the occurrence of force majeure, such as the occurrence of unforeseen situations that prevent the parties from fulfilling their debts. The Buyer also has the right to ask the Seller to cancel the order, replace the product subject to the contract and/or postpone the delivery period until the obstacle is eliminated. In the event of cancellation of the order by the buyer, the payments made by the buyer in cash, the amount will be returned within 14 days. For payments made by the Buyer by credit card, the amount of the product will be returned to the relevant bank within 14 days after the order is canceled by the Buyer. The buyer, the average process of reversing the amount returned to the credit card by the seller to the account of the buyer by the bank may take from 2 to 3 weeks, since the return of this amount to the accounts of the buyer after returning to the bank is entirely related to the process of banking transactions, it must The Buyer shall inform the Seller of any possible delays, and accept, declare and undertake that they cannot be held liable.

9.9. Seller’s address, e-mail address, fixed and mobile phone lines and other contact information specified by the Buyer in the registration form on the Site or updated by him by e-mail, SMS, phone calls and other means of communication, marketing and notification and has the right to reach the Buyer for other purposes . By accepting this Contract, Buyer acknowledges and agrees that Seller may engage in the above communication activities.

9.10. The buyer will inspect the contractual goods/service before receiving it; Broken, torn packaging, etc. You will not receive damaged and defective goods/services from the courier company. Goods/services delivered will be deemed undamaged and intact. Exact protection of goods / services after delivery is up to the buyer. If the right of withdrawal is to be used, the goods/services should not be used. The bill must be returned.

9.11. In the event that the owner of the credit card used during the order is not the same person with the buyer, or if a security deficiency is discovered with respect to the credit card used in the order before the product is delivered to the buyer, the seller must provide the identity and contact information of the credit card holder, or credit card used in the application, or the previous month’s statement. Or the purchaser was requested to provide a letter from the cardholder’s bank stating that the credit card belonged to him. The order will be frozen until the Buyer provides the information/documents subject to the order, and if the above requests are not met within 24 hours, the Seller has the right to cancel the order.

9.12. The Buyer declares and undertakes that the personal and other information provided during registration on the Seller’s website corresponds to the truth, and that the Seller will compensate all damages that the Seller may incur due to the falsehood of such information, immediately, in cash and once upon first notification to the Seller.

9.13. The Buyer accepts and undertakes to comply with and not violate the provisions of the legal legislation while using the Seller’s website. Otherwise, all legal and penal obligations that may arise will fully and exclusively bind the Buyer.

9.14. The buyer may not use the seller’s site in a way that disrupts public order, violates public morals, disturbs and annoys others, for an illegal purpose, and violates the material and moral rights of others. In addition, Members cannot engage in activities (spam, viruses, Trojans, etc.) that prevent or make it difficult for others to use the Services.

9.15. On Seller’s website, links may be given to other websites and/or other content that are not under Seller’s control and/or owned and/or operated by other third parties. These links are provided for ease of direction to the purchaser and do not endorse any website or the person operating the website and do not constitute any warranty for the information contained in the linked website.

9.16. A Member who violates one or more of the Articles listed in this Contract will be personally and criminally liable for such violation and will protect Seller from the legal and criminal consequences of such violations. also; In the event that the incident is referred to the legal field due to this violation, the seller reserves the right to claim compensation for non-compliance with the Membership Agreement against the Member.

e) If there is a decrease in the value of the goods due to the fault of the buyer or if the return becomes impossible, the buyer is obliged to compensate the seller’s damages at the rate of his fault. However, the buyer is not responsible for the changes and deterioration caused by the proper use of the product or the product within the right of withdrawal.

11- Products that cannot be returned/cancelled

Merchandise that is made in line with the buyer’s order or made to order or express personal needs and is not suitable for return, lingerie, swimwear, bikinis, toiletries, disposable products, items that are perishable or that are likely to expire , products that are mixed with other products after delivery and cannot be separated by their nature, goods related to periodicals such as newspapers and magazines, except those provided for in the subscription agreement, services or intangible goods that are immediately delivered to the consumer, as well as audio or video recordings, books, And digital content, software, data recording and data storage devices, computer consumables, and packaging are not possible according to the regulation. In addition, the right of withdrawal cannot be used in connection with services initiated with the consent of the consumer.

In order to return electronic products, the original box of the purchased product must not be damaged, and the invoice and all complementary accessories must be sent with the product. If the refund request is not sent, it will be rejected and the buyer will not be compensated for the value of the product due to the impossibility of resale. For products installed by the service, no refund will be accepted if the box has been opened or the installation has been done outside of the service. If a Sim card is inserted into the purchased mobile phone and a network connection to WiFi is established, the device will be second hand. According to the relevant legislation, “the product must not lose its selling advantage.” For this reason, products with a SIM card inserted or connected to a WiFi network cannot be returned within the scope of the right of withdrawal. defective vs. In the case of the product, you must contact the store. The store may request a technical service report.

For products that may have incompatibility issues in product selection, you should definitely ask technical support for compatibility. When the original packaging of these products is opened, they cannot be returned. (eg: memory cards, computers, software products, headphones, cases, etc.)

Legal and hypothetical results

The Buyer agrees, represents and undertakes that in the event of default in the event of a credit card payment, the Cardholder will pay interest under the Credit Card Agreement with the Bank and be liable to the Bank. In this case, the bank concerned may apply for legal damages; The Buyer accepts, declares and undertakes that if the Buyer defaults on the debt, the Buyer will pay the damage and loss incurred by the Seller due to the late payment of the debt.

approved court

Complaints and objections in disputes arising from this contract will be submitted to the arbitration committee or consumer court in the place where the consumer is located or where the consumer is being treated within the monetary limits specified in the following law. Information about the cash limit is below:

As of 05/28/2014 AD:

a) Local Consumer Arbitration Committees in disputes with a value of less than 2.000,00 (two thousand) Turkish liras in accordance with Article 68 of the Consumer Protection Law No. 6502,

b) To the Provincial Consumer Arbitration Committees in disputes with a value of less than 3.000,00 (three thousand) TL,

c) In provinces with metropolitan status, applications are submitted to the Provincial Consumer Arbitration Committees in disputes between 2.000.00 (two thousand) TL and 3.000.00 (three thousand) TL. This agreement is for commercial purposes.


When the buyer pays for the order placed on the site, he is deemed to have accepted all the terms of this contract. The seller is obliged to make the necessary arrangements for the program to obtain confirmation that this contract has been read and accepted by the buyer on the site before the execution of the order.



the date:

The team

Last updated in December 2022


Ltd., registered in London, UK

Shelton Street, Covent Garden, London, WC2H 9JQ, UNITED KINGDOM, 71-75

Phone: 00905419520262